Frequently asked questions

General

Answer:

The domain holder is a legal entity or private individual who exercises his right to use a free or paid domain for a certain time period, but the domain holder is not the owner of the domain because he cannot sell it or dispose with it in a way implied by an ownership structure.

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The registration rules as well as all other issues regarding the management of the domains are prescribed by the Ordinance on the Organisation and Management of the National Internet Top-level Domain.

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CARNET communicates with the domain holder only via electronic mail and it is therefore necessary that the contact data of domain holder is up-to-date so that they receive all relevant information. The users are obliged to update their contact data themselves via the web form, and particular attention should be given to the anti-spam settings in the e-mail account.

Answer:

A domain cannot be booked in advance. At the time of submitting the registration request, if the necessary preconditions are met and the domain is available, the requested domain will be registered.

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DNS records are addresses of servers where the websites are located and to which the user wants the domain to refer. You do not have to enter the DNS records when you submit your registration request, you can enter them later via the form for data updates. If the DNS records are not entered, the websites of the domain user will not be visible on the Internet.

Answer:

If the domain is registered, and the page is not visible, check the following::

  • is the domain active?
  • are the DNS records entered correctly?

If none of the above applies, please contact your hosting service provider.

Answer:

The administrative contact is a person authorized by the domain user to manage the domain on his behalf;
The technical contact is a person who, in a technical sense, maintains the DNS servers where the domain is located.

Answer:

No, the domain is not available to other users for another 30 days unless the domain holder explicitly requests immediate deletion. This procedure refers to free domains. Paid domains are deleted immediately after the domain deletion request form is received.

Free .hr domains

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A free .hr domain can be registered by legal entities established according to Croatian law (trading companies, associations…) and private individuals who carry out a registered independent business activity in the Republic of Croatia (craft workers, doctors, caterers…).

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Domain name for legal entities has to contain the registered name or registered short name or abbreviation from initials or syllables of a multipart registered name (Article 19 of Ordinance and Article 8 of Ordinance on amendments to the Ordinance);

Domain name for private individuals that engage in an independent business activity has to include registered name or registered short name or abbreviation from initials or syllables of a multipart registered name or reference to the business and name, surname or name and surname (Article 20. of Ordinance and Article 9. of Ordinance on amendments to the Ordinance).

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Every private individual and legal entity is entitled to one free .hr domain.

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A free .hr domain is registered via the online registration system at: https://www.domene.hr/en/portal/register

Answer:

A domain is not the same as a website or hosting service (space for web hosting). By registering a domain, the domain user receives the right to use a domain name, which he needs in order to publish his website. Likewise, in order for the website to function, it needs a web hosting space. Website development and the provision of hosting services are not services provided by CARNET, so the domain user needs to contact providers of such services.

Answer:

If domain holder changed its name, and the new name fails to comply with the conditions for a free domain, holder, if he still wants to use the domain with its new name, must transfer it to the paid domains according to these instructions.

The user is still entitled to one free domain, whose name must comply with Art.19/20 of the Ordinance on the Organisation and Management of the National Internet Top-level Domain and Art. 8/9 Ordinance on amendments to the Ordinance.

Answer:

Users of free domains are obliged to verify their domain data once a year, update them if necessary and, in this way, they have extended their domain for the next year. Domain users receive an automatic e-mail 30 days before their domain expires, informing them they need to extend it. The data update and domain extension are done online VIA administration web form.

Answer:

If the domain is not extended on time, it becomes deactivated, which means that the domain user is still registered, but cannot use the domain. If the domain is not extended within 15 days after it becomes inactive, it will be deleted.

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A domain holder cannot be changed, apart from cases involving legal succession and existing users changing their name. In all other cases, in order for a new user to be able to register a domain, the existing domain holder first needs to request a deletion of the domain.

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After the domain holder initiates the deletion of the domain, it remains active for the next 15 days. If the domain holder wants immediate deletion of the domain, the instructions for this are in the deletion request form.

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The domain holder can change the administrative and/or technical person via administrative web form for the domain data update.

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DNS records can be changed online via administrative web form for the domain data update.

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No domain (besides those deleted for official reasons) is deleted without the domain user previously being notified about it. An official (automatic) notification about the need to extend the domain is sent to the domain user via the e-mail address indicated under 'domain holder', as well as to the administrative and technical person, according to the following timetable: 30 days before the expiration of the domain, 15 days before the expiration of the domain, on the day of the expiration, 15 days before the deletion and on the day of the deletion.

Answer:

The deletion request for a free .hr domain is submitted online via administration web form for a domain data update.

Answer:

CARNET is officially authorized (Art. 27 of the Ordinance) to delete domains whose users cease to exist 6 months after the user ceases to exist. If there is a legal successor of the user, he has the prior right to register the domain within the time-limit of 6 months after the original user ceases to exist.

Free .from.hr domains

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A free .from.hr domain can be registered by all private individuals from the Republic of Croatia unambiguously recognizable by their personal identification number (OIB).

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A free .from.hr domain is registered via online registration system.

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The name of the domain has the exclusive form of name-surname-supplement.from.hr. The "supplement" part is not obligatory. At the same time, the domains .name.hr and .iz.hr are registered.

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Every private individual is entitled to one free .from.hr domain.

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The deletion request for a free .from.hr domain is submitted online via administration web form for a domain data update.

Paid .hr domains

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A paid .hr domain can be registered by legal entities registered in the Republic of Croatia (trading companies, associations, political parties and other organizations with legal existence), all private individuals resident in the Republic of Croatia and branch offices of foreign companies as well as legal entities from EU using the VAT/OIB number.

Answer:

Paid domains are registered exclusively via authorized registrars.

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There are no rules for the name of the domain (besides technical requirements prescribed by the Ordinance). Since there are no conditions for the domain name, users must strictly follow the Ordinance, i.e. refrain from registering a domain that violates the rights of others (trademarks and brands).

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Yes, a user is entitled to registering a paid domain regardless of whether he has a registered free domain.

Answer:

End price is defined by authorised registrars, so please check with them.

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There is no limit to the number of registrations paid .hr domains.

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In order to delete paid .hr domain, you need to contact your authorised registrar.

Paid .com.hr domains

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Anyone can register .com.hr domain.

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Paid domains are registered exclusively via authorised registrars.

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There are no limitations for the number of registered .com.hr domains.

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There are no rules for the name of the domain (besides technical requirements prescribed by the Ordinance). Since there are no conditions for the domain name, users must strictly follow the Ordinance, i.e. refrain from registering a domain that violates the rights of others (trademarks and brands).

Answer:

The end price of a domain is determined by the registrars, so we refer you to visit their websites.

Answer:

In order to delete com.hr domain, you need to contact your authorised registrar.

Disputes

Answer:

Arbitration is a procedure through which a dispute concerning the right to a domain name is settled.

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The arbitration procedure can be initiated by anyone who considers that the registration of a domain name by a third party violates his rights because he is the owner of a proprietary brand, name or who considers that he has a greater right to use a domain name.

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The procedure is initiated by using a form.

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Arbitrators are independent experts in the fields of law and information technology, who are appointed by the CARNET Managing Council..

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The procedure must be completed at the latest within 60 days from the day the case was submitted to the arbitrator.

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The fee to initiate the arbitration procedure is 2,600 HRK.