If the domain is already registered by a third party, and you believe that your right is being violated, you can start an arbitration procedure if you believe that the following conditions are met:

  1. that the domain name is identical or confusingly similar to a name to which a third party has the right (e.g. the right to a protected name or trademark);
  2. that the holder of the domain has no right or legitimate interest to use the domain of such a name;
  3. that the domain holder has registered the domain he is using contrary to the principle of conscientiousness and honesty.

The arbitration procedure is conducted by a sole arbitrator appointed by the .hr Domain Management Committee from the list of arbitrators. Arbitrators are independent experts who have the technological and legal knowledge necessary for objective decision-making. The list of arbitrators is adopted by the CARNET Managing Council, at the proposal of the Committee.

The arbitration procedure is conducted according to the " Arbitration rules for settlement of disputes regarding domains", which are an integral part of the Ordinance on the organisation and management of the national top-level domain (Articles 27 - 50).

Arbitration proceedings

  1. Fill out and verify the Request for initiation of arbitration proceedings;
  2. Attach the following to the Request:
    • Evidence for statements about the reasons for submitting the Request. If the text of the allegation is extensive and requires the elaboration of arguments on several pages, the applicant can attach it as a separate submission;
    • Evidence of the applicant's attempts to reach a peaceful resolution of the dispute;
    • Information on any other proceedings (judicial, administrative or arbitration) that have been conducted or are being conducted on the subject of the dispute or in connection with it;
    • Confirmation of advance payment of the costs of arbitration proceedings.

  3. The Request for initiation of arbitration proceedings, together with the necessary additional documentation, is submitted in electronic form to the e-mail address registar@domene.hr, and exceptionally in paper form by registered mail to CARNET at the address:

    Hrvatska akademska i istraživačka mreža - CARNET
    Josipa Marohnića 5
    10000 ZAGREB

All relevant documentation that is submitted with the Request that was submitted in paper form, the applicant is obliged to submit with the signed Request in three copies, otherwise it will be considered that the documentation was not submitted. If several parties participate in the procedure, the number of copies is increased so that one copy is available for each of the opposing parties, the arbitrator and the archives of the Committee.

  1. Upon receipt of complete documentation, the Committee appoints an arbitrator from the list of arbitrators;
  2. The entire documentation is sent to the arbitrator and the parties participating in the arbitration procedure;
  3. The arbitrator makes a decision autonomously and the arbitrator's decision is enforceable and binding.

The proceedings have to be finalised no later than 60 days from the day of submission of the case to the arbitrator.

When submitting a Request for initiation of arbitration proceedings, the applicant pays the fee for registration and advance payment of the arbitrator's fee in accordance with the price list adopted by the CARNET Managing Council, at the proposal of the Committee.

The fee for conducting the arbitration procedure amounts to 345,08 EUR.

When paying the advance payment for the costs of the arbitration procedure, the applicant should enter the following information:

Addressee/To the credit of an account: Državni proračun RH, CARNET, J. Marohnića 5, 10000 Zagreb
Purpose of payment: Prepayment of arbitration proceedings costs
Model: 63
Account number: 1001005-1863000160
IBAN: HR1210010051863000160
Credit reference number: 5673-21852-848991044
Amount: 345,08 EUR